Introduction
Sometimes you may need to update your Gamma email address. This article walks you through the steps to safely switch your email without being charged twice on your paid plan.
What is Email Change Support for Paid Users?
🔷 Note: Gamma doesn't currently allow in-app email changes for paid accounts.
To help users avoid paying for two subscriptions, Gamma support will cancel your current plan and issue a prorated refund so you can resubscribe with your new email.
All presentations and documents in Gamma are stored within workspaces, acting as containers for your content. When you change your email or account, ensuring workspace access is critical to maintaining control over your presentations.
How to Update Your Email Address
Step 1: Contact Gamma Support
Before making any changes, contact Gamma Support so they can cancel your subscription and issue a prorated refund.
To learn more, check out:
Step 2: Invite Your New Email to the Workspace
Go to Settings & Members > Members and invite your new email address.
Step 3: Accept the Invitation
Check your inbox and accept the workspace invite. You can sign in using Google or with email/password.
Step 4: Transfer Access to Presentations
Log in with your old account, open each gamma you've created, click the Share button, choose Collaborate, and give Full access to your new account.
Additionally, ensure that you navigate to the Gammas > All section within the workspace to verify all presentations have been successfully shared, as they might not appear in Recently Viewed immediately.
Step 5: Make the New Email an Admin
Still on your old account, go to workspace settings and update the new email’s role to Admin.
🌀 Insight: Admin roles are pivotal in managing the workspace effectively, ensuring that key members retain control over presentations and member access.
To learn more, check out:
Step 6: Delete Your Old Account
Once you’ve transferred all permissions and access, delete your original account.
Be cautious when deleting a workspace, as this action will permanently remove all associated presentations and documents, making them unrecoverable.
To learn more, check out:
Step 7: Resubscribe Under New Email
Log in with your new email and resubscribe to Gamma Plus or Pro.
FAQs & Common Issues
What happens to my presentations if I switch workspaces?
As long as the workspace remains active and you retain access permissions, your presentations will stay available. If removed from a workspace, your content will stay in the workspace, but you may need an admin to restore access.
How do I find presentations not showing in 'recently viewed'?
Switch to the desired workspace from the dropdown on the Gamma dashboard and check
Gammas > Allto view all saved content.
Can I switch from Google login to email/password with the same address?
No. If you signed up with Google, you must continue logging in that way. Switching methods requires a new email.
Will I lose my projects if I delete my old account?
Not if you assign full access to your new email before deleting the old one. This ensures continued access to all content.