Introduction
Email changes are not natively supported as a self-service feature in Gamma today. We strongly recommend signing up with an email address you'll have long-term access to, such as a personal email address. If you do need to change the email on a paid account, our team can assist with a workaround — this guide explains the requirements and what to expect.
🌀Note: Email changes are only available for paid accounts. If you are on a free plan, the process is different — see: How do free users update their email address?
Requirements for a Paid Account Email Change
Before requesting an email change, make sure you meet these requirements:
You must have access to your current email address. Our team will need to verify your identity using the email address currently on file.
Your new email address must not already have a Gamma account. There is no way to merge two Gamma accounts together. If your desired email already has an account, you'll need to delete that account first. See: How do I delete my Gamma account permanently?
You must have access to the new email address. You'll need to confirm ownership during the process.
🔷 Lost access to your current email? If you can no longer access the email address on your account, the process is different and requires additional verification for security purposes. Let us know your situation and our team will walk you through the account recovery steps.
What to Expect
Email changes for paid accounts require identity verification and are completed by our team. Here's how it works:
Let us know you'd like to change your email address and provide both your current and desired new email.
Our team will walk you through identity verification steps to confirm you're the account owner.
Once verified and your new email is confirmed as available, the change will be completed for you.
Your presentations, workspaces, permissions, and subscription status will all remain intact after the change.
FAQs & Common Issues
What happens to my presentations if I switch emails?
All your Gamma docs and workspaces will remain intact with the same permissions.
What happens to my paid subscription status if I switch emails?
Your existing subscription remains intact after switching emails with our team's assistance.
Can I change only the billing administrator of my workspace subscription?
Yes — billing admin changes are a separate process that transfers subscription control (plan changes, payment method, cancellation) to a different existing member of your workspace. This does not transfer any content, documents, or account access. Let us know you'd like a billing admin change and we'll walk you through the verification steps.
Can I switch from Google login to email/password with the same address?
Yes, if you still have access to the account, you can add an alternative login method yourself. See: Can I switch from Google Auth to an email address/password?
If you're locked out of your Google account but can still receive email at that address, let us know — this is a different situation from an email change and we can usually help.
Can I merge two Gamma accounts?
No. It is not currently possible to merge one Gamma account with another. If your new email already has a Gamma account, that account will need to be deleted before the email change can proceed.