Introduction
If you're changing jobs or consolidating accounts, you may need to update your Gamma email address. This article walks you through the steps to safely switch your email without being charged twice on your paid plan.
What is Email Change Support for Paid Users?
Gamma doesn't currently allow in-app email changes for paid accounts. To help users avoid paying for two subscriptions, Gamma support will cancel your current plan and issue a prorated refund so you can resubscribe with your new email.
How to Update Your Email Address
Step 1: Contact Gamma Support
Before making any changes, contact Gamma Support so they can cancel your subscription and issue a prorated refund.
Not sure how to contact support? See How to Contact Gamma Support
Step 2: Invite Your New Email to the Workspace
Go to Settings & Members > Members and invite your new email address.
Step 3: Accept the Invitation
Check your inbox and accept the workspace invite. You can sign in using Google or with email/password.
Step 4: Transfer Access to Presentations
Log in with your old account, open each gamma you've created, click the Share button, choose Collaborate, and give Full access to your new account.
Step 5: Make the New Email an Admin
Still on your old account, go to workspace settings and update the new email’s role to Admin.
For more help: How to Update User Roles in Your Workspace
Step 6: Delete Your Old Account
Once you’ve transferred all permissions and access, delete your original account.
For more help: How to Delete Your Gamma Account
Step 7: Resubscribe Under New Email
Log in with your new email and resubscribe to Gamma Plus or Pro.
FAQs & Common Issues
Can I switch from Google login to email/password with the same address?
No. If you signed up with Google, you must continue logging in that way. Switching methods requires a new email.
Will I lose my projects if I delete my old account?
Not if you assign full access to your new email before deleting the old one. This ensures continued access to all content.