Introduction
Email changes are not natively supported in Gamma today. We strongly recommend signing up for Gamma with an email address that you will have longterm access to, such as a personal email address. While there is a workaround to change your email address, it is not a simple process. This article walks you through the workaround steps to switch your email without being charged twice on your paid plan.
What is Email Change Support for Paid Users?
🔷 Note: Gamma Customer Support can provide resources to help you self-serve throughout the email change process, but we are not able to assist you in transferring admin ownership or doc ownership.
To help users avoid paying for two subscriptions, Gamma support will cancel your current plan and issue a prorated refund so you can resubscribe with your new email.
All presentations and documents in Gamma are stored within workspaces, acting as containers for your content. When you change your email or account, ensuring workspace access for the new email address is critical to maintaining control over your presentations. Gamma Support can cancel and refund your current subscription, but the rest of the steps are manual and must be performed by the Gamma user, as Customer Support cannot perform them on the user's behalf.
🔷 Note: You will need to have access to both the email address on the original account, as well as the email address for the new account that you are adding. Customer Support cannot assist with account recovery.
How to Update Your Email Address
Step 1: Contact Gamma Support
Before making any changes, contact Gamma Support so they can cancel your subscription and issue a prorated refund.
To learn more, check out:
Step 2: Invite Your New Email to the Workspace
Go to Settings & Members > Members and invite your new email address.
Step 3: Accept the Invitation
Log out of your Gamma account with the old email, and then check your new email inbox and accept the workspace invite. You can sign in using Google or with email/password.
Step 4: Transfer Access to Presentations
Log out of Gamma with your new email address, and then log back into Gamma with your old account, open each gamma you've created, click the Share button, choose Collaborate, and give Full access to your new account. You will need to do this manually for each and every one of your documents.
Additionally, ensure that you navigate to the Gammas > All section within the workspace to verify all presentations have been successfully shared, as they might not appear in Recently Viewed immediately
Lastly, if you created any Gamma docs via API that you want to share, make sure you've reviewed the sharing settings for those as well. API-generated docs live in a separate tab in the dashboard that only appears once you've created at least one via API, at which point they will show up under the Gammas > API Generated Section.
🌀 Insight: The main consideration when sharing API generated content with the new account, is that the workspaceAccessLevel parameter used when generating these docs determines what permissions workspace members have by default (options are noAccess, view, comment, edit, or fullAccess). If you originally set your API generations to noAccess, your new email won't automatically have access even after joining the workspace, so you'll need to manually share each one, since the API can't batch process or modify permissions in bulk.
Step 5: Make the New Email an Admin
Still on your old account, go to workspace settings and update the new email’s role to Admin.
To learn more, check out:
Step 6: Remove Your Old Account
Once you’ve transferred all permissions and access, remove your original account from the workspace. Do ensure that all permissions and docs have been transferred to the new account before removing your old account.
To learn more, check out:
Step 7: Resubscribe Under New Email
Log in with your new email and resubscribe to your desired Gamma plan.
FAQs & Common Issues
What happens to my presentations if I switch workspaces?
As long as the workspace remains active and you retain access permissions, your presentations will stay available. If removed from a workspace, your content will stay in the workspace, but you may need an admin to restore access.
How do I find presentations not showing in 'recently viewed'?
Switch to the desired workspace from the dropdown on the Gamma dashboard and check
Gammas > Allto view all saved content.
Can I switch from Google login to email/password with the same address?
No. If you signed up with Google, you must continue logging in that way. Switching methods requires a new email.
Will I lose my projects if I delete my old account?
Not if you assign full access to your new email before deleting the old one. This ensures continued access to all content.
I had plan credits that rolled over - will I lose those?
If you contact customer support after you've switched your email address over and resubscribed, we can grant you back the same credits you had prior to changing.