Introduction
Email changes are not natively supported in Gamma today. We strongly recommend signing up for Gamma with an email address that you will have longterm access to, such as a personal email address. While there is a workaround to change your email address, it is not a simple process. This article walks you through the workaround steps to switch your email address with Gamma.
What is Email Change Support for Paid Users?
If you are a paid account user of Gamma, Gamma Customer Support can assist you with performing an email change. Several identity verification steps will need to be taken before completing the process.
If you are currently a free user of Gamma, please follow the instructions in this article to facilitate updating your Gamma account to a different email address.
🔷 Note: You will need to have access to both the email address on the original account, as well as the email address for the new account that you are adding. The new email address must not have a Gamma account associated with it.
How to Update Your Email Address
Step 1: Contact Gamma Support
Before making any changes, contact Gamma Support and request assistance for an email change for your paid account.
To learn more, check out:
Step 2: Complete verification
Follow the instructions provided by Gamma support to confirm your identity.
Step 3: Confirm your desired destination email address is available
Make sure your new email address does not have a Gamma account currently associated with it. You will need to either delete it, or update that account to another email address if one already exists.
To learn more, check out:
🔷 Note: There is no way to merge two separate Gamma accounts together. If you want to update your email address, the destination email address must be unused in Gamma.
Step 4: Gamma Support completes your email change
If verification is completed and your destination email address is available, Gamma Support will complete the email change for you.
FAQs & Common Issues
What happens to my presentations if I switch emails?
All your Gamma docs and workspaces will remain intact with the same permissions.
What happens to my paid subscription status if I switch emails?
Your existing subscription should remain intact after switching emails with Gamma Support's assistance.
Can I change only the billing administrator of my Gamma workspace subscription?
Yes, please contact support to request a billing admin change. They will walk you through the required verification steps to process your request. The billing admin change process will not migrate any access to Gamma docs.
Can I switch from Google login to email/password with the same address?
Yes, if you still have access to the Gamma account you can add an alternative login method yourself. If you are locked out of your Google account, please contact our support team to see if they can help.