Introduction
Need help using Gamma or want to share an idea? Whether you have a technical issue, need guidance, or want to make a suggestion, here's how to get in touch.
Gamma's Support Team is here for you 24/7.
What is Gamma Support?
🌀 Insight: Gamma Support is your go-to for help with bugs, troubleshooting, and product questions.
It connects you directly with our team for real-time assistance.
How to Contact Gamma Customer Support
Step 1: Open Gamma
Log in to your Gamma account at gamma.app.
Step 2: Access Help Options
Click the ? located in the bottom-right corner of your screen.
Step 3: Select "Contact Support"
In the help menu that appears, click Contact Support. A support form will open where you can describe your issue or question.
You’ll be connected to someone on the Gamma team for personalised help.
How to Report an Editor Issue
If something goes wrong while you are manually editing in Gamma, you can send a report directly to the team that builds the editor, right from the help menu.
🌀 Insight: Editor reports go straight to the product team to help them find and fix editor bugs. They are not support tickets, and you will not receive a reply. If you need help with a problem, use Contact Support instead.
To send an editor report:
Click the ? in the bottom-right corner of your screen.
In the help menu, click Something went wrong in the editor.
Describe what happened and submit your report.
🔹 Note: Your report includes a privacy-redacted recording of your pointer activity in the editor. This helps the team reproduce exactly what went wrong.
FAQs & Common Issues
What is the difference between 'Contact Support' and 'Share Feedback'?
Contact Support: Use this when you need help from the Gamma team - e.g., account problems, bugs, or troubleshooting. Our team responds in real time.
Something went wrong in the editor: Use this to report a bug you hit while editing. It sends a report with a privacy-redacted recording to the product team. No reply is sent.
Share Feedback: Use this to submit feature requests or upvote suggestions. This links to our public feedback board and is not monitored live.
Will someone respond to my editor report?
No. Editor reports are reviewed by Gamma's product team to find and fix bugs, but they are not support conversations. If you need help from a person, use Contact Support.
What does an editor report include?
Your description of the issue and a privacy-redacted recording of your pointer activity from the editing session, which helps the team reproduce the bug.
When should I use an editor report instead of Contact Support?
Use Something went wrong in the editor when editing misbehaves and you want to flag it for the team to fix. Use Contact Support when you need help or a response.
Can I reach Gamma support via email?
We recommend using the in-product support tool for the fastest response. If needed, you can reach out via support@gamma.app.