Introduction
🌀 Insight: If you’re looking to make changes to your Gamma subscription - whether that’s updating billing details, cancelling your plan, or understanding your eligibility for a refund - this guide will walk you through the steps clearly.
How to Manage or Cancel Your Subscription
Step 1: Access Workspace Settings
Select Settings & members on the left hand panel.
Step 2: Open the Billing Tab
Select the Billing tab, locate the Manage subscription section.
Click Manage subscription in Stripe to view or edit your payment method and invoices.
Step 3: Cancel Subscription
To cancel, return to the Billing tab.
Select Cancel subscription.
Confirm your cancellation within Stripe.
Gamma’s Refund & Cancellation Policy
Gamma offers refunds only within the first 3 days of subscribing to a paid plan, as long as credit usage has not exceeded the plan threshold, and only upon contacting Customer Support.
🔷 Note: You will not automatically receive a refund if you cancel within 3 days of subscribing. To be considered for a refund, you must contact our Support team within the 3-day window.
How to Request a Refund
Reach out to Gamma Customer Support within the 3-day window. Support is available 24/7.
To learn more, check out:
Cancellation Policy & Renewal Timeline
To avoid renewal, cancel at least 30 days before the plan's renewal date.
If you’ve received an auto-renewal notification, you have 30 days from the notice date to cancel.
Your subscription will remain active until the current term ends.
FAQs & Common Issues
Can I pause my subscription instead of cancelling?
Currently, Gamma does not offer a pause or hold option. You’ll need to cancel and resubscribe when ready.
I forgot to cancel before renewal - can I get a refund?
You can request a refund within the 3-day window. Please contact Customer Support to discuss your situation.
What happens to my content if I cancel?
You’ll retain access to your content, but any features exclusive to paid plans will be disabled after your subscription ends.