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How do I manage or cancel my Gamma subscription?

How to cancel your Gamma subscription, manage billing settings, and understand the refund policy for monthly and annual plans.

Updated over a week ago

Introduction

If you’re looking to make changes to your Gamma subscription - whether that’s updating billing details, cancelling your plan, or understanding your eligibility for a refund - this guide will walk you through the steps clearly.

How to Manage or Cancel Your Subscription

Step 1: Access Workspace Settings

  • From the Gamma home screen, click the dropdown in the upper-left corner or click onto the left-hand side panel.

  • Select Settings & members.

Step 2: Open Billing Overview

  • In the Overview tab, locate the billing and subscription section.

  • Click Manage subscription in Stripe to view or edit your payment method and invoices.

Step 3: Cancel Subscription

  • To cancel, return to the Overview tab.

  • Select Cancel subscription.

  • Confirm your cancellation within Stripe.

Gamma’s Refund Policy

Gamma offers refunds only within the first 7 days of subscribing to either the Plus or Pro plans, for both monthly and annual billing options, and only upon contacting Customer Support.

You will not automatically receive a refund if you cancel within 7 days of subscribing.

Annual & Monthly Plans

  • Eligible for a full refund within the first 7 days after subscribing.

  • No refunds are issued after 7 days.

To receive your refund, you must contact our Support team within the 7-day window.

How to Request a Refund

  • Reach out to Gamma Customer Support within the 7-day window. Support is available 24/7.

  • Please see How to contact Gamma support for detailed steps on how to reach out.

Cancellation Policy & Renewal Timeline

  • To avoid renewal, cancel at least 30 days before the plan's renewal date.

  • If you’ve received an auto-renewal notification, you have 30 days from the notice date to cancel.

  • Your subscription will remain active until the current term ends.

Please see: Gamma's refund policy for more details.

FAQs & Common Issues

Can I pause my subscription instead of cancelling?

  • Currently, Gamma does not offer a pause or hold option. You’ll need to cancel and resubscribe when ready.

I forgot to cancel before renewal - can I get a refund?

  • Refunds are not promised outside of the 7-day window. Please contact Customer Support to discuss your situation.

What happens to my content if I cancel?

  • You’ll retain access to your content, but any features exclusive to paid plans will be disabled after your subscription ends.

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