Introduction
If you’re looking to make changes to your Gamma subscription - whether that’s updating billing details, cancelling your plan, or understanding your eligibility for a refund - this guide will walk you through the steps clearly.
What is Subscription Management in Gamma?
Gamma allows users to manage their subscription directly through the dashboard. This includes accessing invoices, updating payment methods, and cancelling an existing plan. All subscription billing is managed through Stripe.
How to Manage or Cancel Your Subscription
Step 1: Access Workspace Settings
From the Gamma home screen, click the dropdown in the upper-left corner.
Select Settings & members.
Step 2: Open Billing Overview
In the Overview tab, locate the billing and subscription section.
Click Manage subscription in Stripe to view or edit your payment method and invoices.
Step 3: Cancel Subscription
To cancel, return to the Overview tab.
Select Cancel subscription.
Confirm your cancellation within Stripe.
Gamma’s Refund Policy
Annual & Monthly Plan
If you cancel within the first 7 days of subscribing to Plus or Pro Annual, you can receive a full refund by contacting Customer Support.
No refunds are issued after the initial 7 days.
How to Request a Refund
Reach out to Gamma Customer Support within the 7-day window.
Support is available 24/7.
Cancellation Policy & Renewal Timeline
To avoid renewal, cancel at least 30 days before the plan's renewal date.
If you’ve received an auto-renewal notification, you have 30 days from the notice date to cancel.
Your subscription will remain active until the current term ends.
FAQs & Common Issues
Can I pause my subscription instead of cancelling?
Currently, Gamma does not offer a pause or hold option. You’ll need to cancel and resubscribe when ready.
I forgot to cancel before renewal - can I get a refund?
Refunds are not guaranteed after the 7-day window. Please contact Customer Support to discuss your situation.
What happens to my content if I cancel?
You’ll retain access to your content, but any features exclusive to paid plans will be disabled after your subscription ends.