Introduction
🌀 Insight: If you’re looking to make changes to your Gamma subscription - whether that’s updating billing details, cancelling your plan, or understanding your eligibility for a refund - this guide will walk you through the steps clearly.
How to Manage Your Gamma Subscription
How to view or update your billing details
To manage your payment method, invoices, or billing information for your Gamma subscription:
Click the Settings button (⚙️ icon) in the left sidebar.
On mobile: Tap the three-line menu (☰) in the upper-left corner to open the sidebar first.
Click Billing.
Click Manage subscription in Stripe to view or edit your payment method and invoices.
💡 If you don't see a Billing tab and instead see a banner to upgrade your workspace, you are on the Free plan and do not have an active subscription to manage.
How to Cancel Your Gamma Subscription
To cancel your Gamma subscription:
Click the Settings button (⚙️ icon) in the left sidebar.
On mobile: Tap the three-line menu (☰) in the upper-left corner to open the sidebar first.
At the top of the sidebar, confirm your workspace and plan. You should see your workspace name and the plan you are on (e.g., Plus, Pro). If it says "Free," there is no active subscription under this workspace.
If you don't see your subscription: Click your initials or logo in the bottom-left corner of the sidebar to check if you have alternate workspaces. If you still can't find it, try logging out and logging in with a different email address.
Click Billing.
If Billing is missing and you see a banner to upgrade, you are on the Free plan and do not have an active subscription to cancel.
At the bottom of the Billing page, click Cancel subscription.
If Cancel subscription is greyed out, you are not the billing admin for this workspace. You will need to ask the billing admin to cancel the subscription.
Your subscription will remain active until the end of your current billing period.
Cancellation policy and renewal timeline
To avoid being charged for the next billing period, cancel at least 30 days before your plan's renewal date. If you received an auto-renewal notification, you have 30 days from the date of that notice to cancel.
🔷 Note: You will not automatically receive a refund if you cancel within 3 days of subscribing. To be considered for a refund, you must contact our Support team within the 3-day window.
How to Request a Refund
Reach out to Gamma Customer Support within the 3-day window. Support is available 24/7.
To learn more, check out:
Cancellation Policy & Renewal Timeline
To avoid renewal, cancel at least 30 days before the plan's renewal date.
If you’ve received an auto-renewal notification, you have 30 days from the notice date to cancel.
Your subscription will remain active until the current term ends.
FAQs & Common Issues
Can I pause my subscription instead of cancelling?
Currently, Gamma does not offer a pause or hold option. You’ll need to cancel and resubscribe when ready.
I forgot to cancel before renewal - can I get a refund?
You can request a refund within the 3-day window. Please contact Customer Support to discuss your situation.
Additional rights may apply depending on your location under local consumer protection laws.
What happens to my content if I cancel?
You’ll retain access to your content, but any features exclusive to paid plans will be disabled after your subscription ends.
Why can't I access the Billing tab even though I'm being charged for a subscription?
If you're being charged but your workspace shows "Free" or you can't find the Billing tab, you are most likely logged into a different workspace than the one with the active subscription. Click your initials or logo in the bottom-left corner of the sidebar to check for alternate workspaces. If you still can't find it, try logging out and logging back in with the email address you originally used to subscribe.