Introduction
If you've recently subscribed to Gamma and had a change of plans, we’ve made it simple to request a refund - if you meet the eligibility criteria. This article outlines Gamma’s refund policy and how to contact support for a refund.
What is Gamma’s Refund Policy?
🌀 Important: Beginning December 1, 2025, Gamma will offer refunds only within the first 3 days of subscribing to one of our paid plans, for both monthly and annual billing options, and only upon contacting Customer Support. You will not automatically receive a refund if you cancel within 3 days of subscribing. Additionally, you must not have exceeded the threshold for credit usage.
Annual and Monthly Plans
Eligible for a full refund within the first 3 days after subscribing, if credit usage does not exceed the threshold for the plan. See the table below to understand the credit usage threshold per plan.
No refunds are issued after 3 days.
Plan | Monthly Credits | Threshold | Refund available if requested within 3 days of subscribing and |
Plus | 1k | 20% | less than 200 credits used |
Pro | 4k | 15% | less than 600 credits used |
Team | 6k | 15% | less than 900 credits used |
Business | 10k | 10% | less than 1,000 credits used |
Ultra | 20k | 10% | less than 2,000 credits used |
🔷 Note: To receive your refund, you must contact our Support team within the 3-day window.
How to Request a Refund
Step 1: Open Gamma Support
Navigate to https://gamma.app
Click the ? icon in the bottom-right corner of the screen.
Step 2: Contact Support
Select Contact support from the help menu.
Let us know you’re requesting a refund and include the plan you subscribed to and the date.
🔷 Note: Gamma’s Support Team is available 24/7 to assist you.
FAQs & Common Issues
Why am I being billed double?
This is likely due to additional workspace members. What does per-member billing mean in Gamma?
What payment methods does Gamma accept?
Can I subscribe for just one month?
Yes! Please read about our one-month subscription option.