Introduction
If you’re looking to make changes to your Gamma subscription - whether that’s updating billing details, cancelling your plan, accessing invoices, or understanding your eligibility for a refund - this guide will walk you through the steps clearly.
How to Manage or Cancel Your Subscription
Step 1: Access Workspace Settings
From the Gamma home screen, click the dropdown in the upper-left corner.
Select Settings & members.
Step 2: Open Billing Overview
In the Overview tab, locate the billing and subscription section.
Click Manage subscription in Stripe to view or edit your payment method and invoices.
Step 3: Cancel Subscription
To cancel, return to the Overview tab.
Select Cancel subscription.
Confirm your cancellation within Stripe.
Gamma’s Refund Policy
Annual & Monthly Plan
If you cancel within the first 7 days of subscribing to Plus or Pro Annual, you can receive a full refund by contacting Customer Support.
No refunds are issued after the initial 7 days.
How to Request a Refund
Reach out to Gamma Customer Support within the 7-day window.
Support is available 24/7.
Cancellation Policy & Renewal Timeline
To avoid renewal, cancel at least 30 days before the plan's renewal date.
If you’ve received an auto-renewal notification, you have 30 days from the notice date to cancel.
Your subscription will remain active until the current term ends.
FAQs & Common Issues
Can I pause my subscription instead of cancelling?
Currently, Gamma does not offer a pause or hold option. You’ll need to cancel and resubscribe when ready.
I forgot to cancel before renewal - can I get a refund?
Refunds are not guaranteed after the 7-day window. Please contact Customer Support to discuss your situation.
What happens to my content if I cancel?
You’ll retain access to your content, but any features exclusive to paid plans will be disabled after your subscription ends.