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Why isn’t my image background removing properly?

Troubleshooting guide for users experiencing issues with removing image backgrounds in Gamma, including common causes and solutions.

Updated over 2 weeks ago

Introduction

If you're encountering issues while trying to remove an image background in Gamma, it may be due to the image not being properly uploaded.

🌀 Insight: In most cases, the background removal tool only works on images saved locally rather than those embedded via a URL.

How to Fix Background Removal Issues in Gamma

Step 1: Check How Your Image Was Uploaded

  • Background removal may not work on images that were added via a URL or pasted directly from another source.

  • If your image was added via a web link, it will need to be re-uploaded from your device.

Step 2: Save the Image Locally

To ensure the image is compatible with Gamma’s background removal tool, download it to your computer:

  1. Right-click the image inside your gamma.

  2. Select Open image in a new tab.

  3. Once the image loads, right-click again and choose Save image as…

  4. Save the file in PNG or JPG format on your computer.

Step 3: Re-Upload the Image in Gamma

Now that your image is saved on your device, follow these steps to upload it correctly:

  1. Open your gamma where you want to add the image.

  2. Click the Insert menu (right sidebar) and select Upload Image.

  3. Choose the image file you just saved.

Step 4: Remove the Background

  1. Select the newly uploaded image.

  2. Click the Remove Background button in the image toolbar.

  3. Wait for Gamma to process and remove the background.

FAQs & Common Issues

Why does my image still have a background after following these steps?

  • Ensure the image is a standard PNG or JPG format.

  • Check if the image has a solid background - some images with complex or low-contrast backgrounds may not remove cleanly.

Does Gamma support background removal for all images?

  • Background removal is designed for clear, high-contrast images.

  • If your image has a highly detailed or multicolored background, the removal tool may not work perfectly.

What if my image background isn’t fully removed?

  • Try using higher resolution images for better background detection.

  • Consider using a third-party background removal tool before uploading to Gamma for more complex images.

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