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Why isn’t my image background removing properly?

Troubleshooting guide for users experiencing issues with removing image backgrounds in Gamma, including common causes and solutions.

Gamma Team avatar
Written by Gamma Team
Updated this week

Introduction

If you're encountering issues while trying to remove an image background in Gamma, it may be due to the image not being properly uploaded. In most cases, the background removal tool only works on images saved locally rather than those embedded via a URL. Follow the steps below to resolve the issue.

How to Fix Background Removal Issues in Gamma

Step 1: Check How Your Image Was Uploaded

  • Background removal may not work on images that were added via a URL or pasted directly from another source.

  • If your image was added via a web link, it will need to be re-uploaded from your device.

Step 2: Save the Image Locally

To ensure the image is compatible with Gamma’s background removal tool, download it to your computer:

  1. Right-click the image inside your gamma.

  2. Select "Open image in a new tab."

  3. Once the image loads, right-click again and choose "Save image as…"

  4. Save the file in PNG or JPG format on your computer.

Step 3: Re-Upload the Image in Gamma

Now that your image is saved on your device, follow these steps to upload it correctly:

  1. Open your gamma where you want to add the image.

  2. Click the Insert menu (right sidebar) and select "Upload Image."

  3. Choose the image file you just saved.

Step 4: Remove the Background

  1. Select the newly uploaded image.

  2. Click the Remove Background button in the image toolbar.

  3. Wait for Gamma to process and remove the background.

FAQs & Common Issues

Why does my image still have a background after following these steps?

  • Ensure the image is a standard PNG or JPG format.

  • Check if the image has a solid background—some images with complex or low-contrast backgrounds may not remove cleanly.

Does Gamma support background removal for all images?

  • Background removal is designed for clear, high-contrast images.

  • If your image has a highly detailed or multicolored background, the removal tool may not work perfectly.

What if my image background isn’t fully removed?

  • Try using higher resolution images for better background detection.

  • Consider using a third-party background removal tool before uploading to Gamma for more complex images.

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